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Included Transaction charges

PLEASE NOTE THAT A $25 FEE IS INCLUDED IN EACH E-GOLD TRANSACTION AND A FOUR PERCENT (4.071%) FEE IS ADDED TO ALL PAYPAL TRANSACTIONS.

These fees are to cover the transaction charges (Paypal) that is necessary to carry out the transaction. The Paypal fee is added as a 4.071% charge in the product price. The listed prices already include these charges.

Returns, cancellations and Refunds Policy

We offer a 30 day 100% money back guarantee on all faulty products. For non-faulty products, we offer a 30 day, less the transaction charges, money back guarantee. For example, if you purchased your product through Paypal, you would receive 100% back,less the 4.071% fee. 

For refunds, please email urs_helpdesk@yahoo.co.uk with your transaction ID and a brief explanation of your requirement for refund (i.e. faulty product and fault description or non-faulty product and dissatisfaction reason) and we will process your refund within 48 hours.

We highly recommend you trial the product first, before purchasing an activation code. This is to make ensure you can use the software with your computer system. To avoid delays, carefully check your order for accuracy before confirming your purchase. You can download the trial versions of  UBS and UGBS or download a free version of  URS, SUPER URS, ULTRA URS or MASTERCLASS URS (the free versions are not activated for full functionality, you have to purchase an activation code to get full access to the full features).

If you receive an electronic file that is damaged in some way (incomplete, or that you are unable to open, etc.), we will be happy to provide a working replacement or 100% money back refund. Please notify us via email, and include a copy of your Paypal sales receipt or transaction ID.

Software activation process

The URS core range products, URS, SUPER URS, ULTRA URS and MASTERCLASS URS are free to download. However if you want the full version of the software you need to buy an activation code. The process for activating the software is as follows:

When you purchase any core URS product, you will receive an email from Paypal. There will be a Transaction ID included in the email similar to the following example:

Payment Details

 

Amount:

 

$250.00 USD

 

Transaction ID:

 

1AB23456XY789K

 

Subject:

 

URS

 

Note:

 

sample@emailhost.com

 

 

 

 

Key the transaction ID into the Registration window as illustrated below and click the Submit button.

Email the resultant security string to the listed email address as follows:

You will receive an activation key back via email which you should input in your registration window in the registration code section and then click register.

This will register your URS software to operate only on the machine you installed it on.

The activation key will be supplied within 48 hours from receipt of your email. We endeavour to reply with activation codes within hours of receipt, however keep in mind that the official period is 48 hours. If you haven't received an activation code within 48 hours, please contact urs_helpdesk@yahoo.co.uk.

This manual process will soon be replaced by an automatic online process that will eliminate the 48 hour waiting period.

Activation for Baccarat, Greyhound and URS Additions range products.

After purchasing your non-URS Core product (Baccarat, Greyhound and URS Additions) you will receive the full version of the software via the email you supplied when you made your purchase with Paypal. We aim to supply you with your software within 48 hours, however if you have not received it by this period, send an email to urs_helpdesk@yahoo.co.uk and we will deal with it immediately as a top priority.

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